The Nokia OSS Engineer (NetAct) is responsible for the overall Quality of Service, Performance data, SLA and KPIs in the Operations Centre.
Responsibilities:
- Real time monitoring of Service and Network quality and capacity.
- Analyse and reporting of Service and Network quality.
- Perform preventative & corrective maintenance.
- Coordinate with support to have second level support or consultation Initiate Service and Network improvements and optimisation activities.
- Initiate temporary Service and Network reconfigurations, if performance is not satisfactory.
- Drive tool development for delivery and management of new services.
- Analyse failure trends and identify chronic failures.
- Provide performance data and determine impact of service problems on service performance.
- Provide optimum use of the existing Networks.
- Recommend service redesign
Requirements:
- Degree in Telecommunication Engineering / Electrical Engineering / Computer Science / Computer Engineering or equivalent
- Minimum 3-4 years of experience in Operation and Maintenance / Customer Support mainly in OSS domain
- Experience within Datacom and Telecom Networks
- Hands on experience of NetAct 5.2, 4.2 for WCDMA nodes
- System administration, tool management and O&M tasks
- Installation of patches / packages recommended by support
- Linux knowledge
- ORACLE knowledge
- LDAP and BIND knowledge
- Troubleshooting skills
- Disaster Recovery knowledge is a big plus.
- Good knowledge about WCDMA & GSM networks
Start Date: Immediate Duration: 6 months (extendable)
|
